Quality Management Policy

CIAO ESSENTIAL — POLICY
C-AO/POL/CAO-160:2026 PUBLIC
Quality Management Policy
CAO-100 Governance sub-policy (CAO-160) — auto-drafted, pending panel review
Date Issued  22 June 2026
Review Date  22 June 2027
Cite as: CIAO Standard. (2026). Quality Management Policy. v1.1.3.7. C-AO/POL/CAO-160:2026. www.c-ao.com

1 · Purpose

This policy establishes the requirements for quality management policy within the CAO-100 Governance. It gives effect, in a single harmonised instrument, to the control objectives upon which recognised standards converge for this area.

2 · Scope

This policy applies to all information, systems, services, personnel and third parties within the scope of the management system.

3 · Policy statements

3.x · CAO-160 Policy Controls

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The organisation shall establish, implement and maintain a coherent and effective approach to quality management, giving effect to the organisational control objectives set out below.

COBIT 2019EU AI ActISO 22301ISO 28000ISO 9001ISO/IEC 20000-1ISO/IEC 27036-2ISO/IEC 42001ITIL 4

3.1 · CAO-161 Quality Management System

The organisation shall establish, implement and maintain effective Quality Management System, giving effect to the organisational controls set out below.

COBIT 2019EU AI ActISO 22301ISO 28000ISO 9001ISO/IEC 20000-1ISO/IEC 27036-2ISO/IEC 42001ITIL 4

3.1.x · CAO-161 Organisational Controls

Essential taster — a preview of the Professional depth for this high-density control area.

Professional tier required. The organisational control objectives that decompose this area, and the technical controls beneath them, are revealed at Professional tier and above. Log in or view options ↗

4 · Roles & responsibilities

5 · Compliance, monitoring & review

Compliance with this policy is mandatory. This policy is reviewed at least annually, or upon significant change to the threat, regulatory or technological environment. Exceptions require documented risk acceptance by the accountable owner.

● LIVE CONTENT  ·  Verified 11 July 2026 at 17:37 UTC  ·  Version 1.1.3.7  ·  Always current at c-ao.com  ·  © CIAO Standard Secretariat 2026

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