Operational Resilience Policy

CIAO ESSENTIAL — POLICY
C-AO/POL/CAO-610:2026 PUBLIC
Operational Resilience Policy
CAO-600 Technology Platform Operations sub-policy (CAO-610) — auto-drafted, pending panel review
Date Issued  22 June 2026
Review Date  22 June 2027
Cite as: CIAO Standard. (2026). Operational Resilience Policy. v1.1.3.7. C-AO/POL/CAO-610:2026. www.c-ao.com

1 · Purpose

This policy establishes the requirements for operational resilience policy within the CAO-600 Technology Platform Operations. It gives effect, in a single harmonised instrument, to the control objectives upon which recognised standards converge for this area.

2 · Scope

This policy applies to all information, systems, services, personnel and third parties within the scope of the management system.

3 · Policy statements

3.x · CAO-610 Policy Controls

outlinesatisfies·solidpartial·greyinforms

The organisation shall establish, implement and maintain a coherent and effective approach to operational resilience, giving effect to the organisational control objectives set out below.

COBIT 2019DORAISO 22301ISO/IEC 20000-1ISO/IEC 27001ISO/IEC 27002ISO/IEC 27017ISO/IEC 27036-2ITIL 4NIS2NIST SP 800-34r1NIST SP 800-53SOC 2 Type II

3.1 · CAO-611 Availability and Capacity

The organisation shall establish, implement and maintain effective Availability and Capacity, giving effect to the organisational controls set out below.

COBIT 2019ISO/IEC 20000-1ITIL 4NIST SP 800-53

3.1.x · CAO-611 Organisational Controls

Essential taster — a preview of the Professional depth for this high-density control area.

Professional tier required. The organisational control objectives that decompose this area, and the technical controls beneath them, are revealed at Professional tier and above. Log in or view options ↗

3.2 · CAO-612 Operational Resilience

The organisation shall establish, implement and maintain effective Operational Resilience, giving effect to the organisational controls set out below.

DORAISO 22301ISO/IEC 27036-2NIS2NIST SP 800-34r1NIST SP 800-53SOC 2 Type II

3.2.x · CAO-612 Organisational Controls

Essential taster — a preview of the Professional depth for this high-density control area.

Professional tier required. The organisational control objectives that decompose this area, and the technical controls beneath them, are revealed at Professional tier and above. Log in or view options ↗

3.3 · CAO-613 Backup and Redundancy

The organisation shall establish, implement and maintain effective Backup and Redundancy, giving effect to the organisational controls set out below.

ISO/IEC 27001ISO/IEC 27002ISO/IEC 27017NIST SP 800-34r1NIST SP 800-53

3.3.x · CAO-613 Organisational Controls

Professional tier required. The organisational control objectives that decompose this area, and the technical controls beneath them, are revealed at Professional tier and above. Log in or view options ↗

4 · Roles & responsibilities

5 · Compliance, monitoring & review

Compliance with this policy is mandatory. This policy is reviewed at least annually, or upon significant change to the threat, regulatory or technological environment. Exceptions require documented risk acceptance by the accountable owner.

● LIVE CONTENT  ·  Verified 16 October 2026 at 23:08 UTC  ·  Version 1.1.3.7  ·  Always current at c-ao.com  ·  © CIAO Standard Secretariat 2026
Notices1 JulThe Monthly Standard release is scheduled for 2026-07-16.◆1 JulThe Annual Major release is scheduled for 2027-02-01.1 JulThe Monthly Standard release is scheduled for 2026-07-16.◆1 JulThe Annual Major release is scheduled for 2027-02-01.

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